Watch Japanese TV Overseas with KaitekiTV

If you have a Mobile-only KaitekiTV account, you must purchase your plan from ‘My Page’ inside the KaitekiTV mobile app.

How to purchase:

1) Open the KaitekiTV app on your smartphone or tablet.

2) Tap Menu in the bottom-left corner.

3) Select My Page (マイページ).

4) Tap Purchase (購入).

5) Select your preferred plan.

6) Enter your credit card information.

7) Tap Pay (お支払い).

When the payment-success message appears, your purchase is complete.

Important: Mobile-only accounts should make their payment through My Page in the mobile app.

View the Official KaitekiTV Mobile Payment Guide

If you have a Mobile + TV account, payment is started from the KaitekiTV app on your TV and completed using your smartphone.

This applies when using KaitekiTV with devices such as Fire TV Stick, Chromecast, or a compatible TV dongle.

How to purchase:

1) Open KaitekiTV on your TV.

2) Press the right arrow (→) on your remote.

3) Select My Page (マイページ).

4) Select Purchase Plan (プラン購入).

5) Choose the plan you want (Click on 購入).

6) A QR code will appear on your TV.

7) Scan the QR code with your smartphone’s camera.

8) The KaitekiTV payment page will open on your phone.

9) Confirm that the plan and price are correct.

10) Enter your credit card information and complete the payment. Under ローマ氏名, enter your name in English. Under クレジットカード番号, enter your credit card number. Under カード期限(月/年), enter the card expiry date. Under カード裏面記載の3桁番号, enter the card CVC number. When all information is entered, click on 購入.

After payment, return to My Page → Contract Plan on your TV and confirm that your subscription period has been updated.

Tip: You do not need a special QR-code app. Your smartphone’s standard camera can scan the QR code.

It may take a short time for your new subscription information to appear on your TV.

View the Official KaitekiTV TV Payment Guide

KaitekiTV subscriptions do not renew automatically. When your current plan expires, you must purchase another subscription period if you want to continue watching.

Mobile Plan

Open the KaitekiTV mobile app and go to:

My Page → Purchase → Select Plan & Period → Pay by Credit Card

Mobile + TV Plan

You can renew by scanning the QR code displayed in My Page on your TV and completing the payment on your smartphone.

You can also use KaitekiTV’s online renewal page by entering your registered email address or Kaiteki ID, selecting your plan and subscription period, and paying by credit card.

No.

KaitekiTV does not automatically renew your service.

If your 7-day free trial ends and you do not purchase a plan, you will not be charged. Your access will simply end.

The same applies to paid plans. When your subscription period expires, KaitekiTV will not automatically charge your credit card.

If you want to continue watching, simply purchase another subscription period.

No cancellation procedure is required.

Because KaitekiTV does not automatically renew subscriptions, simply allow your current subscription to expire.

Once the expiration date is reached, your viewing access will end automatically.

This also applies to the 7-day free trial. If you don’t purchase a plan, you won’t be charged.

Yes, certain upgrades are possible during your current subscription.

You can upgrade:

Basic → Premium

or

Basic → Premium

or

Mobile → Mobile + TV

You will need to pay the difference in price. Contact KaitekiTV Support and provide:

• Your Kaiteki ID
• Your current plan
• The plan you want to upgrade to

KaitekiTV will provide instructions for paying the difference.

Downgrades cannot currently be made during an active subscription. For example:

Premium → Basic

or

Mobile + TV → Mobile

Instead, wait until your current subscription expires and select your preferred plan when you renew.

If you’re paying through your TV, scanning the QR code should open the KaitekiTV payment page on your smartphone.

If the payment page does not work after scanning the QR code, contact KaitekiTV Support. They can provide you with a payment URL.

If you successfully make a payment but don’t immediately see your updated subscription on the TV, wait a short time and check again. There can sometimes be a delay before the new subscription information appears.

Contact KaitekiTV Support

First, check your Spam or Junk Mail folder. Registration emails can sometimes be automatically filtered there.

Your KaitekiTV registration is not complete until you open the temporary registration email and click the registration link.

If you still cannot find the email, contact KaitekiTV Support using the same email address you used when registering.

If KaitekiTV video is buffering or not playing smoothly, try changing the streaming method between HLS and P2P in the KaitekiTV settings.

For viewers in North America, KaitekiTV recommends HLS because P2P may have some restrictions.

For viewers in Singapore, KaitekiTV recommends P2P, as HLS may experience additional delay.

Providing detailed information can help KaitekiTV resolve your problem faster.

When contacting support, include:

• Your Kaiteki ID or registered email address
• Your current city
• The device you’re using, such as Fire TV Stick, iPhone, or Google TV
• Your device’s OS version
• Your KaitekiTV app version
• A description of the problem
• When the problem started
• Any error messages you’re seeing
• Troubleshooting steps you’ve already tried

Because KaitekiTV operates internationally, support replies may occasionally be delayed by a day due to holidays or time-zone differences.

Contact KaitekiTV Support

KaitekiTV states that its payment recipient is:

JUSTCOM PTE. LTD.

If you see JUSTCOM PTE. LTD. associated with your KaitekiTV payment, this is the payment recipient identified by KaitekiTV.